Finding Assistance

We understand the process for securing a place for your family member can seem overwhelming. The Federal Government requires this information from you so they can assess the level of concession you may be eligible for and to determine the level of care required. The best way forward is to complete the paperwork at your own pace and then make an appointment with our admissions team so we can assist you with any further questions you might have.

Remember, our caring and helpful team are always on hand so call (07) 4772 9900 at any time or contact us here.

The following resources will also provide important information:

My Aged Care


The My Aged Care website has been established by the Australian Government to help you navigate the Aged Care system. The Gateway is part of the Australian Government's changes to the Aged Care system which have been designed to give people more choice, more control and easier access to a full range of aged care services.

My Aged Care is made up of this website and a national contact centre. Together they can provide you with information on aged care, whether for yourself, a family member, friend or someone you're caring for. The contact centre can be phoned on 1800 200 422 between 8.00am and 8.00pm on weekdays and between 10.00am and 2.00pm on Saturdays. The My Aged Care phone line is closed on Sundays and national public holidays.

Department of Human Resources


This is an Australian Government body and can assist you with financial services, health care and support for carers.

You can call the service for Older Australians on Monday to Friday from 8am to 5pm on 132 300.